Last updated October 17, 2026
The short version
Unused physical products in their original packaging can be returned within 30 days of delivery for a full refund of the item price to your original payment method. Delivered gift cards and software activation codes are final sale. If something arrives damaged, defective or wrong, we make it right at our cost.
Florida law (section 501.142, Florida Statutes) requires retailers that limit refunds to display their policy to customers before purchase. This page, the link in our footer and the checkbox at checkout do that.
How to start a return
- Email support@promosmartshop.com or call +1 954-923-3864 with your order reference (it starts with PSS-) and the item you want to return.
- We reply within one business day with instructions and the return address.
- Pack the item securely in its original packaging with all parts and paperwork.
- Send it with a trackable service and share the tracking number with us.
Please contact us before sending anything back so we can match the parcel to your order.
Return shipping costs
If you change your mind, return shipping is at your expense and the original shipping charge is not refunded. If the item is damaged, defective or not what you ordered, we send a prepaid label or a replacement at no cost to you.
What we cannot take back
- Gift cards and software or subscription codes (Babbel, Rosetta Stone, Norton, McAfee) once the code is delivered. If a code does not work, contact us and we will resolve it with the issuer.
- Opened personal care items, for hygiene reasons: supplements, under-eye patches, face cream, scalp scrubbers, and pet wipes once the seal is broken.
- Fire blankets and fire escape cloaks that have been taken out of their sealed pouch or used.
- Items that are used, damaged by misuse or missing parts.
Damaged, defective or wrong items
Please check your order on arrival and let us know within 7 days if anything is damaged, defective or incorrect, with a photo of the item and packaging. We will send a replacement or a full refund including shipping. Manufacturer warranties continue after our return window, and we are glad to help you contact the manufacturer.
When you get your money
We inspect returns within 3 business days of receiving them and email you when the refund is issued. Your bank or card issuer may take 5 to 10 business days to post it. Any Florida sales tax you paid on the returned item is refunded too.
Cancelling an order
You can cancel any order at no charge before you pay the payment link, or before it ships. Reply to your order email or call us. Orders for codes cannot be cancelled once the code has been delivered.
Storm closures
If a tropical storm or hurricane threatens Broward County, carriers may pause pickups and we may close for safety. Return windows are extended by the length of any closure, and we will email you if your order or refund is delayed.
Contact
Promo Smart Shop
339A Hayes St
Hollywood, FL 33019, USA
Phone +1 954-923-3864
Email support@promosmartshop.com